The service availed by the providers to the patient/insurance/attorney, whom we actually consider as customers, so as to provide better assistance for their queries and concern. The nature of the process is actually inbound type of setup.
CNTI provides the Customer Service for your facility and handles calls for your offices during lunch hours, after hours or during the entire day. The customer service team handles the patient inquiries and collects the outstanding patient responsibility. Out bound calls are done on cases where the patient have not responded to the statements.
Challenges involved in Patient Follow up & Customer Service